Refund Policy

Eligible LMT purchases have an extended 30-day return policy, which means you have 30 days after receiving your item to request a return.

We design our products to help you perform at the best results, so if they're not working exactly right for you, we've got you covered. Whether you shop on lmttea.com, in any of the LMT apps, or at the LMT store, we give you 30 days to take your LMT purchases for a trial run, confidently knowing you can return items for any reason within those 30 days.

So go ahead, shop with confidence, and enjoy your 30-day trial.

1. Returns: Info on the 30-day trial, free exchanges, free returns, and return methods
To be eligible for a return, please note that your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of the HONGKONG purchase.

To start a return, you can contact us at support@lmttea.com, or click here: START RETURN.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Some products or promotions offer a longer time for trial, please refer to the product description or promotion details at the time of purchase.

Eligible products and orders have FREE RETURNS within 30 days of your order being purchased. You can always contact us for any return questions at support@lmttea.com.

Outside HONGKONG? We still offer an international FREE EXCHANGE for the 30-Day Product Fit Guarantee.

2. Order Cancellation

We understand that sometimes plans change. Please review our cancellation policy below to see how we can best assist you:

  • Cancellation Before Shipment

If you wish to cancel your order, please contact us within 12 hours of placing it by emailing us at  support@lmttea.com.
Orders can only be canceled if they have not yet been processed or shipped. Once your order enters fulfillment, we are no longer able to make changes or issue a cancellation. 

  • Cancellation After Shipment

Once an order has shipped, it cannot be canceled. However, you may be eligible for a return or exchange by clicking here: START RETURN.

  •  Refused Deliveries

If you choose to refuse delivery of a package that has already shipped, the order will be treated as a return. Any refund issued will exclude the original shipping cost and may incur a restocking fee.

  • Pre-Orders or Backorders

If your order includes pre-order or backordered items, you may cancel at any time before the item ships. Please contact us with your order number to request cancellation.

  • How to Request a Cancellation

To request an order cancellation, please contact us at: support@lmttea.com.

Include your order number and reason for cancellation. We will respond as quickly as possible to confirm the status of your request.

 

3. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 


Unfortunately, we cannot accept refunds & returns on free gifts, final sale items, special sale items** or gift cards.
**Special sale items: items with more than 60% off discount (the percentage of discount between the actual price paid and the item's original price), or as otherwise noted at the time of sale.

 

4. Exchanges
Here at LMT, we encourage exchanges if you have any issues with the products you purchased. All orders and pre-orders can be returned for free exchanges or store credit within 30 days of purchasing your order. 
To initiate your return for an exchange or store credit, please email us at support@lmttea.com. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.  

5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@lmttea.com.

6. The Terms of Service govern this Refund Policy. USA, USD  $ - default.

Origin

From the Heart of Ancient Forests. Nestled deep in untouched mountain forests, our ancient tea trees have stood for centuries, thriving in biodiverse soil and pure air. This is where our tea begins — wild, clean, and full of life.

Precise Picking

Every tea leaf is hand-selected from wild, century-old trees deep in the untouched forests. Our skilled tea artisans harvest only the most tender buds — at the right time, in the right way — ensuring that every sip captures the essence of the mountains.


Intelligent Withering

We combine time-honored withering techniques with intelligent environmental control systems. By precisely managing temperature, humidity, and airflow, we allow the fresh leaves to lose moisture gently and evenly — enhancing aroma while preserving structure.

This delicate process awakens the tea’s inner essence — unlocking layers of floral, fruity, and woody notes that will define its final character.

Heat-Lock Freshness

We use a drum-type electromagnetic frequency conversion machine to carry out enzyme deactivation with precision. Within just one minute, the temperature rises to 280 °C, instantly halting oxidation at its peak freshness.

Hot air penetrates the gaps between the blades, evaporating grassy volatiles while locking in chlorophyll and aromatic alcohols — preserving the tea's natural color and deepening its aroma profile.

Fermentation

Our fermentation room is equipped with a state-of-the-art multispectral imager that tracks the production of theaflavins, the key compounds responsible for the tea's rich color and flavor. By dynamically adjusting oxygen concentration and humidity, we ensure the ideal conditions for the fermentation process.

The fermentation process is carefully controlled, with precise termination of fermentation nodes to lock in the tea’s golden hue and sweet, balanced taste.

Hand-Fired to Perfection

Each batch is gently pan-fired by hand, allowing the tea master to intuitively adjust temperature and timing.

More than a process, it’s a dialogue between hand, heat, and leaf.

Lock Fresh Packaging

Our food-grade aluminum foil bags are sealed with precision using laser technology, ensuring that the oxidation level increases by no more than 0.5% over the course of three years. This advanced packaging method helps preserve the freshness, flavor, and nutrients of the tea for an extended period.

With professional packaging equipment and modern technology, our packaging is not only more hygienic but also allows for longer shelf life, keeping your tea as fresh as the moment it was sealed.

Aroma of the Ancients

Handpicked from wild, centuries-old trees, each leaf holds the untouched essence of the mountains. Tradition meets innovation to create a timeless, bold flavor.